How Are Debt Collectors Supporting Consumers During COVID-19?

How Are Debt Collectors Supporting Consumers During COVID-19?

Posted On: August 31, 2021

To enhance the odds of survival for your small or medium hospital, you need creative medical debt collection methods. The idea is to prompt patients with outstanding medical bills to pay you without harassing them. You want to maintain the good relationships you have with these people and boost the reputation of your healthcare.

To achieve these goals, consider hiring professional debt collectors. This sounds counter-intuitive as many billing managers assume that debt collectors are aggressive. What they don’t realize is that these experts offer value both to the hospitals and their patients.

Keep reading to see how the debt collectors are supporting consumers during COVID-19.

Providing Consumers with Timely Information

46% of the low-income adults in America claim they’re struggling to pay off debts and meeting other basic needs due to the pandemic. Most of these people lost their jobs or had to shut down their businesses. So, now they’re worried about what will happen if they don’t pay the current medical debts.

To get answers, they’ll call your hospital, thereby increasing the number of inbound calls you receive. The problem is that your hospital may lack enough manpower to receive all these calls, which magnifies the consumers’ anxiety. So, you should consider partnering with the best debt collection agency to help you manage these calls.

The strategy is to direct all consumers calls regarding medical debts to this agency. Here, the consumers will get timely responses from trained and professional debt collectors. The idea is to provide answers that prompt them to start repaying these debts, thereby boosting your hospital’s cash flow.

In addition, by answering the consumers’ calls, you’ll enhance your hospital’s image. You want to communicate that you are there to serve all your patients, even during the hard times.

Directing Consumers on How to Make Partial Payments

Many patients visiting your hospital were depending on paychecks to pay medical debts but have been laid off. So, now they don’t know how they can keep paying for these debts. Some argue that they cannot pay the agreed monthly amount, while others have no idea they can make partial payments.

To educate these people on making partial payments for the medical debts they owe, hire the top debt collectors. These experts will guide the consumers on how they can start making low amounts of payments. The objective is to encourage them to free up the little money they have to pay the medical debts.

In addition, the medical debt collection will help your hospital minimize the number of non-performing debts. The reason is that these debts eat into your profits and may lead to increased write-offs. To manage these risks and encourage more people to keep paying, search for the top debt collection agency.

Encouraging Consumers to Clear Off their Medical Debts Fast

Although the pandemic has reduced most people’s incomes, it has also reduced their expenses. So, some people have spare money which they don’t know what to do with. Identifying these individuals can be both difficult and time consuming.

To overcome this struggle, seek the help of the leading medical debts collection agency. This agency has incredible tools for analyzing your patients’ data. The idea is to find the ones with extra cash and a propensity to pay.

The debt collectors will motivate these people to pay more than the set instalment, thereby clearing the debts quickly.

Showing Compassion to Consumers Going Through Hard Financial Times

Many people have lost hope due to the hard times caused by the pandemic. As a healthcare giver, you may feel a social responsibility to encourage them that things will change and they should not give up.

It may be difficult for your financial or billing manager to be compassionate while also struggling to manage the hospital cash flow. That’s why you should consider involving a third party. Hire trained and empathetic debt collectors to talk to your patients.

These experts will encourage them to keep paying their medical debts.

Boost the Hospital’s Growth by Hiring the Top Debt Collectors

Managing medical debts is one of the things can affect the growth and stability of your small or medium hospital. So, despite the pandemic, you need to encourage people to keep paying the debts they owe your organization.

Seek the services of the best medical debt collectors near you. These experts will help you manage the increasing inbound calls and minimize non-performing debts.

Contact us today for reliable medical debts collection services.

Contact us

Nationwide Recovery Systems, Ltd.